Quality management

Your feedbackstrengthens our service.

A focused feedback route helps Bakgoni record customer experience, respond to concerns and identify practical improvements.

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CommunicationTechnical competenceTurnaround and reporting

Customer service survey

Feedback becomes a controlled improvement record.

The survey records the project reference, customer details, communication, staff competence, turnaround, report format, complaint handling and suggestions for improvement. Feedback is reviewed by the responsible person and followed through the quality-management process.

Controlled procedure

BGE-QD-67 · Revision 3.

The Customer Service Survey procedure, effective 24 March 2026, explains how completed feedback is received, reviewed and used to improve Bakgoni’s service. The controlled QMS document remains the authority where its wording differs from this public summary.

Feedback and complaints recorded
Responsible review and follow-up
Corrective action where required
Customer response and closure

Detailed capability

What this service covers.

Service experience

Communication
Staff competence
Service turnaround
Report format

Follow-up

Complaint handling
Improvement suggestions
Project reference
Preferred contact details

Controlled process

Feedback recorded
Responsible review
Corrective action where required
Customer response

Controlled customer survey

Complete Bakgoni’s service questionnaire.

The exact current Google Form destination must be copied from the live WordPress site before launch.

Open customer survey

Make informed project decisions

Submit customer feedback.

Complete the customer service survey using the project or job number where available.

(+27) 11 477 1045

Open customer survey Pieter@Bakgoni.com